Return Policy

ALL SALES ARE FINAL UNLESS DAMAGED IN TRANSIT OR DEFECT OR KOVER RETURN INSURANCE IS PURCHASED AT CHECKOUT.

Damages and issues
Please inspect your order upon reception and contact us immediately at Sales@ShopSusieStudio.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We are not responsible for any damage due to user error. Please follow wash and care instructions.

Kover Return Assurance Policy

ABOUT KOVER RETURN ASSURANCE

Get peace of mind while purchasing final sale items when you add Kover Return Assurance.

You’ll have the option to return eligible final sale items for a refund by adding Return Assurance at checkout. We’ll calculate the cost based on all eligible items in your cart. Some exclusions will apply.

The item(s) must be new, unworn, unwashed, in the same condition in which you received them, without any traces of perfumes or other applied scents, and in the original packaging with tags attached.

All purchases made are subject to the standard return period of 30 days, and returns must be initiated within 30 days from the date your package is marked as delivered by the carrier.

To initiate a return, please follow the instructions provided in your Kover confirmation email and submit your return at https://kover.ai/return/portal/.

We are unable to offer free return shipping on eligible item(s) returned. Kover will provide a prepaid return shipping label for domestic orders. We will deduct the standard $5 return shipping fee from your refund when processing the return.

Once the return is received and approved, the refund will be processed to your original form of payment.

Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of Return Assurance is nonrefundable.

Questions? Email us at return@kover.ai.